Terms and Conditions
Terms and Conditions
These Terms and Conditions govern the mutual rights and obligations of the seller and the person entering into a purchase agreement outside of their business activity as a consumer or within their business activity (hereinafter: “Buyer”) via the web interface located on the website at www.eshop.vse.cz (hereinafter: “Online Store” or “Website”).
The provisions of these Terms and Conditions are an integral part of the purchase agreement. Any differing arrangements in the purchase agreement take precedence over these Terms and Conditions.
These Terms and Conditions and the purchase agreement are concluded in the Czech language.
Identification / Billing Information:
University of Economics, Prague
nám. W. Churchilla 1938/4
130 67 Prague 3 – Žižkov
Company ID (IČO): 61384399
VAT ID (DIČ): CZ61384399I. Information on Goods and Prices
Information on goods, including prices and main features, as well as estimated delivery times, is provided in the catalog of the Online Store.
Prices are inclusive of VAT, all related fees, and costs of returning goods if they cannot be returned via standard postal services.
Prices remain valid as long as displayed and are not personalized through automated decision-making. Individual negotiated terms remain possible.
All product presentations are informative; the seller is not obligated to enter into a purchase agreement for them (§ 1732(2) Civil Code not applicable).
Shipping and packaging costs, delivery methods, and times are displayed. Free shipping applies only if the buyer meets the minimum order value indicated online. If the buyer partially cancels the order and the remaining items no longer qualify, the right to free shipping is lost and shipping costs apply.
Discounts cannot be combined unless agreed otherwise.
Estimated delivery times given in product descriptions are non-binding; delays may occur due to production reasons. The customer may request a refund before delivery by emailing ic@vse.cz.
II. Ordering & Conclusion of the Purchase Agreement
Buyer bears any costs of using remote communications (internet, phone) at standard rates.
Orders are placed either through a registered account or via guest checkout.
Buyer selects product, quantity, payment and delivery options, reviews all details, and submits the order by clicking “ORDER WITH OBLIGATION TO PAY.” Submitting implies agreement with these Terms and Conditions.
The seller sends an immediate receipt confirmation by email, which is not a binding acceptance of the contract. The contract is formalized once payment is received, confirmed by an automated payment confirmation email.
If a request in the order cannot be fulfilled, the seller sends a revised offer, deemed a new contract proposal; the contract is concluded when the buyer accepts by email.
All orders are binding. Buyers can cancel only before receipt confirmation arrives, via phone or email.
Obvious technical pricing errors do not oblige the seller to fulfill the order at the erroneous price. The seller will promptly notify and send a revised offer. Contract concludes only upon buyer's acceptance.
The seller may request an additional confirmation (in writing or by phone) depending on the order’s size, price, or cost of shipment.
III. Customer Account
Registration grants account access and ability to order; orders can still be placed without registration.
Buyer must provide truthful data and keep it updated.
Account access is protected by username and password; buyer is responsible for confidentiality. The seller is not liable for misuse.
Buyer may not grant third-party access.
Seller may cancel inactive or contract-violating accounts.
Accounts may occasionally be inaccessible due to maintenance needs.
IV. Payment Terms & Delivery
Payment by card is cashless except when picking up in person—in that case card payment is at the pickup point (Infocentrum VŠE).
Buyer must pay price plus agreed shipping/packing costs; absent special terms, shipping is included in price.
For electronic payments, buyer follows the payment service provider’s instructions.
Payment is made when funds are credited to seller’s account.
No advance payment is required; pre-shipment payment is not considered an advance deposit.
By law, seller issues a receipt and registers the sale electronically within 48 hours.
Goods delivery methods:
Through PPL or Balíkovna, or home delivery.
Pickup at the VŠE Infocentre if selected.
Delivery method is chosen during ordering; shipping costs are shown in order confirmation.
If special delivery requirements are chosen, buyer bears additional costs and risk.
Buyer must accept delivery; if repeated delivery or different method is needed due to buyer’s fault, buyer pays additional costs.
Failure to pick up goods triggers storage fees of CZK 10/day, maximum 6 weeks, after which seller may cancel the contract, charge storage, and claim damages.
Buyer must inspect packaging upon receipt and report damage immediately; if seal broken, buyer may refuse delivery.
Seller issues invoice via email or includes it with shipment. Buyer consents to electronic invoicing.
Buyer obtains ownership after full payment and receipt. Risk transfers upon receipt or at the time buyer should have taken delivery.
Products are made to order after the ordering period closes; ordering period and estimated delivery are specified in product description.
Partial deliveries are allowed and must be accepted.
Estimated delivery time is 7–14 working days from payment.
V. Withdrawal from the Contract
Consumers have the right to withdraw within 14 days from receipt of goods (§ 1829 Civil Code), including when part of a multi-item delivery.
Withdrawal rights do not apply to:
Fully delivered services begun with consumer’s consent.
Goods with fluctuating prices based on financial markets.
Alcoholic beverages with agreed delayed delivery beyond 30 days.
Custom-made or personalized goods.
Perishable goods or those mixed irreversibly.
Sealed goods unsuitable for return due to hygiene/health reasons once unsealed.
Sealed audio/video recordings or computer software once unsealed.
Newspapers, periodicals (except subscriptions).
Travel/accommodation/transport tied to specific dates.
Digital content not delivered on a tangible medium once delivery has started with consent.
Withdrawal must be sent within 14 days. Buyer returns goods within 14 days unless seller offers pickup. Buyer bears return shipping.
Seller refunds all payments including shipping within 14 days of withdrawal, using the same payment method unless otherwise agreed.
Seller need not refund before receiving the returned goods or proof of dispatch.
Returned goods must be undamaged, unused, and—if possible—in original packaging. Seller may deduct compensation for damage.
Seller may withdraw due to stock unavailability; seller will inform buyer and refund within 14 days.
If a gift was included, its gift agreement is conditional; the gift must also be returned upon withdrawal.
Conditions regulated by law (§ 1914–1925, § 2099–2117, § 2161–2174b Civil Code; Consumer Protection Act No. 634/1992).
VI. Rights from Defective Performance
Buyer can submit a complaint via the Retino system (/vraceni-reklamace/) for an efficient process.
For goods with integrated digital content (“goods with digital features”), liability extends to both goods and digital services—even if provided by a third party—except when clearly separate.
Seller guarantees the item upon receipt is free from defects:
Matches the agreed description, quantity, functionality, etc.
Suitable for the intended purpose.
Delivered with agreed accessories and instructions.
If a defect appears within one year, it’s presumed to have existed at delivery unless impossible by its nature. Time to rectify pauses while the item is unusable due to a justified complaint.
The seller additionally guarantees that:
The item is fit for typical use with regard to legal norms and industry standards.
Qualities correspond to similar goods and any public statements.
Delivered with expected accessories and packaging.
Corresponds to samples or templates provided prior to the contract.
Seller is liable for defects caused by incorrect installation if done by seller or under seller’s responsibility—including inadequate instructions.
For digital-feature goods, seller ensures agreed updates are provided:
For two years if digital content/services are ongoing; longer if agreed.
For the reasonable expected life of the product if delivered once.
Updates not provided as promised do not apply if buyer agreed and was informed.
Buyer must install updates; failure to do so may void rights on defects caused solely by that.
Buyer may report a defect within two years; for digital content, the period corresponds to length of provision.
Remedies: repair or replacement as chosen by buyer, unless impossible or disproportionately expensive.
Right to price reduction or contract withdrawal exists if:
Seller refused repair,
Defect recurs,
Defect is a major breach,
Or no remedy foreseeable within reasonable time.
Minor defects do not warrant withdrawal.
Seller must repair within a reasonable time without undue inconvenience; dismantling, reassembly, and transport costs covered by seller where applicable.
Complaints processed and resolved within 30 days, unless otherwise agreed. After this period, buyer may withdraw or call for price reduction.
Seller must issue written confirmation upon complaint resolution or rejection.
Buyer is entitled to reimbursement of reasonable costs incurred in asserting their rights—must be claimed within one month of defect notification period.
If a warranty is provided, it must include a warranty certificate and define additional rights.
For used item purchases, defect claim period may be limited to one year under § 2168 Civil Code.
Rights governed by relevant Civil Code provisions and the Consumer Protection Act.
The seller’s complaint policy may further specify conditions.
Complaints and warranty claims may be submitted at the Infocentrum address or via email ic@vse.cz. The date of warranty claim is considered the date of receipt of goods or notification of defect.
VII. Delivery of Communications
All written correspondence may be delivered by e‑mail.
Buyer sends communications to the seller at the e‑mail address stated in these Terms and Conditions.
Seller sends communications to the buyer at the e‑mail provided in the order or account.
Out-of-court consumer disputes may be resolved via:
Czech Trade Inspection Authority (Štěpánská 567/15, 120 00 Prague 2).
EU Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr.
European Consumer Centre Czech Republic: http://www.evropskyspotrebitel.cz.
Complaints can be made to supervisory authorities; seller operates under a trade license subject to inspection. Complaints are handled by ic@vse.cz, who will inform the buyer of the outcome. No other complaint rules defined by seller.
VIII. Final Provisions
The contractual relationship is governed by Czech law; consumer rights are unaffected.
Seller is not bound by any codes of conduct under § 1820(1)(n) Civil Code.
All rights to the Website content (layout, images, logos, trademarks) belong to the seller; unauthorized use is prohibited.
The seller is not liable for errors caused by third-party interference or misuse of the Online Store. Buyer may not engage in any interfering or unauthorized activities.
Buyer assumes the risk of changed circumstances according to § 1765(2) Civil Code.
Contracts and Terms are archived electronically, inaccessible to buyers.
No post-purchase service beyond legal obligations is provided by seller.
GDPR information duties are fulfilled through a separate document “Privacy and Personal Data Processing Policy.”
Seller may amend the Terms. Rights and obligations arising under earlier versions are preserved. New versions are posted online.
Purchase agreements are governed by the Terms in effect on the date of conclusion. In recurring deliveries, buyer may refuse changes within 30 days of notification and terminate the contract with two months’ notice.
Effective as of May 14, 2025.
Contact:
University of Economics, Prague
nám. Winstona Churchilla 1938/4
130 67 Prague 3‑Žižkov
E‑mail: ic@vse.cz